1. Introduction
By booking a tour with us, including services such as Kilimanjaro climbing, wildlife safaris, or cultural experiences (e.g., Maasai Boma visits), you agree to the following terms and conditions. These terms govern your use of our services, and we ask that you read them carefully before confirming your booking.
2. Booking and Payment
Reservation: To reserve a tour, you must provide all required information and make a deposit as specified in the booking process.
Payment: Full payment is due before the commencement of any tour. We accept payments through various methods such as credit cards and bank transfers.
Cancellation and Refund Policy:
- Cancellations made 30 days or more before the tour date will be eligible for a full refund.
- Cancellations made less than 30 days before the tour may incur a cancellation fee, which will be explained at the time of booking.
- No refunds will be issued once the tour has begun.
3. Health and Safety
Health Requirements: For activities such as Kilimanjaro climbing, participants must be in good physical condition and disclose any health issues before booking. A medical certificate may be required for some tours.
Safety: Our staff will provide all necessary safety equipment and guidelines for activities. However, participants must follow all instructions and warnings provided during the tour.
Insurance: It is highly recommended that all participants purchase travel insurance that includes coverage for medical emergencies, cancellations, and accidents during the tour.
4. Tour Participation
Age Restrictions: Certain tours may have age restrictions. Children under the age of 12 must be accompanied by an adult.
Local Customs and Behavior: You agree to respect local customs, traditions, and the cultural sensitivities of the Maasai and other local communities you may visit. Photography, especially of individuals, should be done only with permission.
Cultural Experiences: During cultural experiences, such as visits to Maasai Bomas, participants must respect the customs of the community. We expect all visitors to engage respectfully with the local people and avoid behavior that may disrupt their daily activities or traditions.
5. Tour Modifications
Changes to Itinerary: We reserve the right to modify the tour itinerary due to unforeseen circumstances, such as weather conditions, local events, or safety concerns. You will be informed of any changes as soon as possible.
Substitutions: If a tour activity is unavailable, we may substitute it with a similar experience at no additional cost to you.
6. Liability
Assumption of Risk: By participating in our tours, you acknowledge and accept that certain activities, such as climbing Mount Kilimanjaro or wildlife safaris, carry inherent risks.
Limitation of Liability: We are not responsible for any personal injuries, accidents, loss of property, or damage that may occur during the tour unless it is due to negligence on our part.
7. Personal Belongings
You are responsible for your personal belongings during the tour. We are not liable for any lost, stolen, or damaged property.
8. Photography and Media
Usage of Photos: We may take photos or videos during the tour for promotional purposes. By participating in the tour, you consent to the use of such media in our marketing materials, social media, and website.
Respect for Privacy: Always ask for permission before photographing individuals, especially in local communities.
9. Travel Documents
It is your responsibility to ensure that you have the necessary travel documents (such as a valid passport, visas, and vaccination certificates) to enter Tanzania and participate in the tour.
10. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Tanzania. Any disputes arising from these terms will be subject to the exclusive jurisdiction of Tanzanian courts.
11. Contact Information
For any inquiries, please contact our expert team at Tanzania Trip Service.